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Frequently Asked Questions

Are you taking new patients?

Yes

Do you treat children?

Yes. We see children, teens, and adults.

How soon can I get an appointment?

We can usually schedule patients within a week.

Do you accept Medicare?

No. We cannot see any patient over 65 or on disability who have Medicare. A 1997 law (The Balanced Budget Act , Section 4507) forbids contracts between Medicare patients and doctors. This means Medicare patients CANNOT pay case for care until the doctor has opted out of Medicare. The fees for opting out are much more than most medical practices can afford. Our office has not opted out.

New patient paperwork for Dr. Liu
How can I pay for my appointment?

Medication appointments:
The medical providers do not do any billing and therefore do not work with insurance companies. We provide you with a superbill (billing information) for you to send to your insurance for reimbursement. We accept: Health Savings Account (HSA) cards, cash, debit cards, credit cards, or ecclesiastical leader pay (as long as it is approved before appointment)

Therapists:
Paul George takes the following insurances: Aetna, Beacon, DMBA, Educators (EMI), PEHP (Except for Summit Care), Regence Blue Cross/Blue Shield, Select Health (Except for Select Value plan), UBH (Optum)
Cheryl McBride takes the following insurances: Aetna, DMBA, Educators (EMIA), Humana/Lifesync, Magellan, PEHP (Except for Summit Care Plan), Regence Blue Cross/Blue Shield, Select Health (Except for Select Value plan), UBH (Optum)
Paul and Cheryl use an outside billing company. For therapist billing questions, contact Mental Health Management, Inc at www.mhmi.net

How much is an appointment?

Medication appointments:
First appointment: $165.00
Follow-up appointments: $85.00

Therapy appointments (if not using insurance):
Paul George: First appointment is $135.00 and follow-up appointments are $100.00.
Cheryl McBride: First appointment is $135.00 and follow-up appointments are $100.00.
Liz Harrell: Liz does not bill insurance and offers a discounted rate. All sessions are $85.00.
Randy Thompson: Randy does not bill insurance and offers a discounted rate. All sessions are $85.00.

Psychological testing:
Call the office for a free 15 minute phone consult with Dr. Aaron Allred

How do I know if my insurance will reimburse me for what I pay out-of-pocket?

Every insurance plan is different. Contact your insurance company and ask what their process is for requesting reimbursement for a visit to an out-of-network provider.

What is pharmacogenetic testing (sometimes called genetic testing, DNA testing, cheek swab test)?

Pharmacogenetic testing is done by the medical providers. The results show how a person’s genes (DNA) affect how your body uses medication. Until recently, drugs have been prescribed as if each drug works the same for everyone. Genetic research has changed the “one size fits all” approach and made “personalized medicine” possible. Read more.

Do you have psychiatrists on staff?

Our medical staff consist of a psychiatric mental health nurse practitioner, a board certified pediatrician and family practitioners who focus on mental health.

What do the initials after the provider’s names mean?

DNP: Doctor of Nursing Practice
FNP-BC: Family Nurse Practitioner, board certified by American Certification Credentialing Center (ANCC)
LAMFT: Licensed Associate Marriage Family Therapist
LCSW: Licensed Clinical Social Worker
MFT: Marriage and Family Therapist
MS: Master of Science
NP-C: Nurse Practitioner, board certified by American Academy of Nurse Practitioners
PA-C: Physician Assistant, board certified

What type of patients do you NOT see in your office?

Anyone that is actively suicidal. WE ARE NOT A CRISIS CENTER. If a patient is actively suicidal or in crisis, call 9-1-1 or go directly to the nearest emergency room.
Medical providers do not treat patients with hallucinations, delusions, or psychosis.
Anyone addicted to or withdrawing from drugs or alcohol.

HELPFUL PHONE NUMBERS and LINKS:

Pregnancy Risk Line: 1-800-822-BABY (2229) or http://health.utah.gov/prl/
Utah Valley Pharmacy: 801-224-3932 or http://www.utahvalleypharmacy.com/
National Suicide Prevention Lifeline: 1-800-273-8255 or https://suicidepreventionlifeline.org/#

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Office Policies

Emergencies

Your safety is our top priority. If you are suicidal, having thoughts of harming yourself or someone else, having a reaction to a medication, or having a life threatening emergency, call 9-1-1 or go to your nearest emergency room.

After Hours

For any concerns outside of posted office hours, please contact your primary care provider or go to the emergency room. Any messages left on the office VOICEMAIL will be answered the following business day.

Privacy

Protected Health Information (PHI) is any part of your medical record or payment history. By law, PHI must be treated with care. By law, you are to receive a copy of the Notice of Privacy Practices. In order for others to receive your medical records, you must provide a signed release.

Missed Appointments

If an appointment is not cancelled at least 24 hours in advance you will be charged a missed appointment fee.

Prescription Refills

Prescription refills are done only at appointments. Do not ever stop your medication without first talking to a medical provider. If you do not have enough medication to last until your appointment, contact your pharmacy and have them send us a refill request. We have the right to refuse the request if an appointment is necessary.

Payment

Payment is due at the time of service. We take Health Savings Account (HSA) cards, cash, debit cards, credit cards, or ecclesiastical leader pay (if arrangement is made prior to the appointment). Some therapists take insurance.

Request an Appointment

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