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Frequently Asked Questions

Are you taking new patients?

Yes

Do you treat children?

Yes. We see children, teens, and adults.

How soon can I get an appointment?

We can usually schedule patients within a week.

Do you accept Medicare?

No. We cannot see any patient over 65 or on disability who have Medicare. A 1997 law (The Balanced Budget Act , Section 4507) forbids contracts between Medicare patients and doctors. This means Medicare patients CANNOT pay case for care until the doctor has opted out of Medicare. The fees for opting out are much more than most medical practices can afford. Our office has not opted out.

New patient paperwork for Dr. Liu
How can I pay for my appointment?

Medication appointments:
The medical providers do not do any billing and therefore do not work with insurance companies. We provide you with a superbill (billing information) for you to send to your insurance for reimbursement. We accept: Health Savings Account (HSA) cards, cash, debit cards, credit cards, or ecclesiastical leader pay (as long as it is approved before appointment)

Therapists:
Paul George takes the following insurances: Aetna, Beacon, DMBA, Educators (EMI), PEHP (Except for Summit Care), Regence Blue Cross/Blue Shield, Select Health (Except for Select Value plan), UBH (Optum)
Cheryl McBride takes the following insurances: Aetna, DMBA, Educators (EMIA), Humana/Lifesync, Magellan, PEHP (Except for Summit Care Plan), Regence Blue Cross/Blue Shield, Select Health (Except for Select Value plan), UBH (Optum)
Paul and Cheryl use an outside billing company. For therapist billing questions, contact Mental Health Management, Inc at www.mhmi.net

How much is an appointment?

Medication appointments:

First appointment: $145.00

Follow-up appointments: $75.00

Therapy appointments (if not using insurance):

Paul George: First appointment is $135.00 and follow-up appointments are $100.00.

Cheryl McBride: First appointment is $135.00 and follow-up appointments are $100.00.

Liz Harrell: Liz does not bill insurance and offers a discounted rate. First appointment is $115.00 and follow up visits are $85.00.

Psychological testing:

Fees vary depending on the specific type of testing needed.

How do I know if my insurance will reimburse me for what I pay out-of-pocket?

Every insurance plan is different. Contact your insurance company and ask what their process is for requesting reimbursement for a visit to an out-of-network provider.

What is pharmacogenetic testing (sometimes called genetic testing, DNA testing, cheek swab test)?

Pharmacogenetic testing is done by the medical providers. The results show how a person’s genes (DNA) affect how your body uses medication. Until recently, drugs have been prescribed as if each drug works the same for everyone. Genetic research has changed the “one size fits all” approach and made “personalized medicine” possible. Read more.

How much is the pharmacogenetic testing?

The lab will bill your insurance. If your insurance does not pay, the lab will bill you on a sliding scale, based on your household income. Most of our patients pay $25-50 out-out-pocket for the testing.

Do you have psychiatrists on staff?

Our providers are family practice or pediatric medical providers who focus on mental health.

What do the initials after the provider’s names mean?

DNP: Doctor of Nursing Practice
FNP-BC: Family Nurse Practitioner, board certified by American Certification Credentialing Center (ANCC)
LAMFT: Licensed Associate Marriage Family Therapist
LCSW: Licensed Clinical Social Worker
MFT: Marriage and Family Therapist
MS: Master of Science
NP-C: Nurse Practitioner, board certified by American Academy of Nurse Practitioners
PA-C: Physician Assistant, board certified

What type of patients do you NOT see in your office?

Anyone that is actively suicidal. WE ARE NOT A CRISIS CENTER. If a patient is actively suicidal or in crisis, call 9-1-1 or go directly to the nearest emergency room.
Medical providers do not treat patients with hallucinations, delusions, or psychosis.
Anyone addicted to or withdrawing from drugs or alcohol.

HELPFUL PHONE NUMBERS and LINKS:

Pregnancy Risk Line: 1-800-822-BABY (2229) or http://health.utah.gov/prl/
Utah Valley Pharmacy: 801-224-3932 or http://www.utahvalleypharmacy.com/
National Suicide Prevention Lifeline: 1-800-273-8255 or https://suicidepreventionlifeline.org/#

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Resources

Below are some helpful links and useful information about mental wellness and services that we provide in our office.
Anxiety Disorders

Anxiety disorders involve more than temporary worry or fear. For a person with an anxiety disorder, the anxiety does not go away and can get worse over time. The feelings can interfere with daily activities such as job performance, school work, and relationships. There are several different types of anxiety disorders. Examples include generalized anxiety disorder, panic disorder, and social anxiety disorder.

Read More

Attention Deficit Hyperactivity Disorder (ADHD, ADD)

Attention-deficit/hyperactivity disorder (ADHD) is a brain disorder marked by an ongoing pattern of inattention and/or hyperactivity-impulsivity that interferes with functioning or development.

Read More

Autism Spectrum Disorder (ASD)

Autism spectrum disorder (ASD) is the name for a group of developmental disorders. ASD includes a wide range, “a spectrum,” of symptoms, skills, and levels of disability.
People with ASD often have these characteristics:
Ongoing social problems that include difficulty communicating and interacting with others
Repetitive behaviors as well as limited interests or activities
Symptoms that typically are recognized in the first two years of life
Symptoms that hurt the individual’s ability to function socially, at school or work, or other areas of life

Read More

Bipolar Disorder (Manic-Depressive Illness)

Bipolar disorder, also known as manic-depressive illness, is a brain disorder that causes unusual shifts in mood, energy, activity levels, and the ability to carry out day-to-day tasks.

Read More

Borderline Personality Disorder

Borderline personality disorder (BPD) is a serious mental disorder marked by a pattern of ongoing instability in moods, behavior, self-image, and functioning. These experiences often result in impulsive actions and unstable relationships. A person with BPD may experience intense episodes of anger, depression, and anxiety that may last from only a few hours to days.

Read More

Coping With Traumatic Events

A traumatic event is a shocking, scary, or dangerous experience that affects someone emotionally. These situations may be natural, like a tornado or earthquake. They can also be caused by other people, like a car accident, crime, or terror attack.

Read More

Depression

Depression (major depressive disorder or clinical depression) is a common but serious mood disorder. It causes severe symptoms that affect how you feel, think, and handle daily activities, such as sleeping, eating, or working. To be diagnosed with depression, the symptoms must be present for at least two weeks.

Read More

Disruptive Mood Dysregulation Disorder

Disruptive mood dysregulation disorder (DMDD) is a childhood condition of extreme irritability, anger, and frequent, intense temper outbursts. DMDD symptoms go beyond a being a “moody” child—children with DMDD experience severe impairment that requires clinical attention.

Read More

Eating Disorders

There is a commonly held view that eating disorders are a lifestyle choice. Eating disorders are actually serious and often fatal illnesses that cause severe disturbances to a person’s eating behaviors. Obsessions with food, body weight, and shape may also signal an eating disorder.

Read More

Obsessive-Compulsive Disorder (OCD)

Obsessive-Compulsive Disorder (OCD) is a common, chronic and long-lasting disorder in which a person has uncontrollable, reoccurring thoughts (obsessions) and behaviors (compulsions) that he or she feels the urge to repeat over and over.

Read More

Post-Traumatic Stress Disorder (PTSD)

PTSD is a disorder that develops in some people who have experienced a shocking, scary, or dangerous event. People who have PTSD may feel stressed or frightened even when they are not in danger.

Read More

Schizophrenia

Schizophrenia is a chronic and severe mental disorder that affects how a person thinks, feels, and behaves. People with schizophrenia may seem like they have lost touch with reality. Although schizophrenia is not as common as other mental disorders, the symptoms can be very disabling.

Read More

Seasonal Affective Disorder

Seasonal Affective Disorder (SAD) is a type of depression that comes and goes with the seasons, typically starting in the late fall and early winter and going away during the spring and summer. Depressive episodes linked to the summer can occur, but are much less common than winter episodes of SAD.

Read More

Substance Use and Mental Health

Did you know that addiction to drugs or alcohol is a mental illness? Substance use disorder changes normal desires and priorities. It changes normal behaviors and interferes with the ability to work, go to school, and to have good relationships with friends and family.

Read More

Suicide Prevention

Call the toll-free National Suicide Prevention Lifeline (NSPL) at 1-800-273-TALK (8255), 24 hours a day, 7 days a week. The service is available to everyone. The deaf and hard of hearing can contact the Lifeline via TTY at 1-800-799-4889. All calls are confidential. Contact social media outlets directly if you are concerned about a friend’s social media updates or dial 911 in an emergency. Learn more on the NSPL’s website.

Read More

Free publications

Schedule an Appointment

We are here to help. To make an appointment, call us at (801) 903-5903 or use the link below to request a time.

We look forward to meeting you.